Microsoft Dynamics CRM
Transform how you do business
Our team of business analysts listen and understand our customers’ requirements and work closely throughout the process to ensure Dynamics CRM fits into their business. Backed by our multi-disciplinary team of developers with wealth of expertise in using the using the Microsoft technology stack to deliver bespoke solutions for our customers.
Our CRM Consultancy Services include
- Requirements and Analysis
- Configuration and implementation
- Data prepapration and transfer from your existing systems
- Customisation of Dynamics CRM to fit your process
- Business Process Automation
- Integration of CRM with other systems and process
- Technical Support and Training
What is CRM?
CRM stands for Customer Relationship Management. CRM systems and applications are designed to manage and maintain all customer relationships, track engagements, sales and customer services, and deliver actionable data, all in one place.
What does a CRM solution do?
A CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored.
CRM tools make the customer-facing functions of business easier. They help you:
- Centralise customer information
- Track sales opportunities
- Enable responsive customer service
- Facilitate communications
- Provide business intelligence
- Automate marketing interactions
- Analyze data
Microsoft Dynamics 365 delivers the full spectrum of CRM through five individual apps Sales, Customer Service, Field Service, Project Service Automation, and Marketing that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.
Microsoft Dynamics 365
(formerly Dynamics CRM)
Microsoft Dynamics 365 (Customer Relationship Management) is a business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. .
Dynamics 365 can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
Engage Customers
Build personalized experiences across all customer touchpoints—from consideration to purchase
Empower Employees
Give your employees familiar tools and actionable insights so they can do their best work.
Optimise Operations
Anticipate and manage business needs with more intelligent processes and predictive guidance.
Greenfinch Technology
Microsoft Dynamics 365 Services
Greenfinch Technology is a Dublin based software development company, focused on solving business problems with innovative technological solutions. We provide our clients with a unique Design, Build & Manage solution to help meet the challenges of their business in today’s fast-changing world.
We have extensive experience successfully delivering bespoke software solutions in a diverse range of industry sectors. Our multi-disciplinary team bring expertise, energy and enthusiasm to create solutions to meet your business requirements and budget.
Other Services
About Microsoft Dynamics 365
Microsoft Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation. Start with what you need, add applications as your business grows.
Microsoft Dynamics 365 for Sales
Help your salespeople zero in on the right leads, contacts and opportunities as they build out your pipeline. Dynamics 365 for Sales provides social insights, up-to-date company information and an embedded sales process—so your reps know how and when to engage. Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
Microsoft Dynamics 365 for Customer Service
Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service. Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.
Do More With Dynamics 365
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