H&K International: eTech

Project Details

Background

We provide a complete Design, Build & Manage service to H&K. Right from the start we have worked together closely to make sure the solution fits the client’s business needs. Requirements are discussed and designs are documented. When a design has been approved we start building. During the build process, we keep the client informed about progress with ‘Show and Tell’ meetings. These demos of the work in progress give the client the opportunity to make small adjustments before the final delivery. We continue to provide a full support service for TSM. This includes telephone support, production support, fixes and upgrades. We continue to enhance and amend the solution in line with H&K’s business needs

Challenge

H&K International manages the rollout and management of equipment in hundreds of restaurants for a major multi-national chain in Australia. They needed a solution for the ongoing management of the equipment in these restaurants.

Outcome

We worked with H&K to create an Asset Management solution that works at all levels of the organisation from the individual store up to the head office. The solution enables individual stores to log issues that require fixes for their equipment from a tablet. These fixes are then automatically allocated to suppliers via their smartphones. The application also handles the scheduling of planned, preventative maintenance. Service Levels and warranty claims are monitored centrally to deliver an efficient and cost effective Asset Management solution.